Difficult Customers - Speed Reads
£8.95
In stock
Whether they're donors or benefactors, some of your 'customers' are going to complain or be difficult to deal with
Part of the Directory of Social Change’s renowned ‘Speed Read’ library, this short book will show you how to manage complaints and difficult customers sensitively and effectively, without risking the reputation of your organisation.
In this simple and short book, you’ll find advice as well as templates and other tools to make the customer management process less of a headache.
Difficult Customers - Speed Reads is available to buy in increments of 1
Details
Whether they're donors or benefactors, some of your 'customers' are going to complain or be difficult to deal with
Part of the Directory of Social Change’s renowned ‘Speed Read’ library, this short book will show you how to manage complaints and difficult customers sensitively and effectively, without risking the reputation of your organisation.
In this simple and short book, you’ll find advice as well as templates and other tools to make the customer management process less of a headache.
Who should buy this book?
Anyone who deals with donors or service users will benefit from this short guide. The advice and tools it contains should be circulated across your organisation.
What does it cover?
Get the essentials in one quick and comprehensive guide.
- How to identify a difficult customer.
- Identifying a legitimate complaint versus a customer who just needs a little delicate attention.
- Tactics for pre-empting and preventing complaints.
- Practical approaches, policies and ways to respond to difficult customer